Trust Centre

Who we are

Superior IT is committed to privacy protection, and to having a clearly expressed and up-to-
date Privacy Policy detailing how we manage personal information. We understand the
importance of keeping personal information private and secure. This privacy policy (“Privacy
Policy”) describes generally how we manage personal information and safeguard privacy. If
you would like more information, please don’t hesitate to contact us.

We care about your privacy:
We will never rent, trade or sell your email address to anyone.
We will never publicly display your email address or other personal details that
identify you.

Superior IT

Supeiror IT Technologies Pty Ltd ABN 24 636 369 116 its subsidiaries and affiliates in
Australia (collectively referred to as Superior IT) are committed to managing personal
information in under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other
applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to
as our Privacy Policy.

In this Privacy Policy, “we” and “us” refers to Superior IT and “you” refers to any individual
about whom we collect personal information.

The Australian Privacy Principles

We will treat all personal information in accordance with any and all obligations that are
binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down
13 key principles in relation to the collection and treatment of personal information, which are
called the “Australian Privacy Principles”. Superior IT is a small business for the purposes of
the Privacy Act (Cth) 1988 and is committed to privacy despite not being required to comply
with the Australian Privacy Principles (APP).

What is “personal information”?

Personal information held by the Company may include your:

• name and date of birth;
• residential and business postal addresses, telephone/mobile/fax numbers and email
• addresses;
• any information that you provided to us by you during your account creation process
• or added to your user profile;
• preferences and password for using this site and your computer and connection
• information; and
• any information that you otherwise share with us.

How we may collect your personal information

We only collect personal information that is necessary for us to conduct our business as a
provider of premium IT solutions and services.

Information that you provide to us

We may collect personal information that you provide to us about yourself when you:

• Enter into an agreement with us;
• use our website, including (without limitation) when you:
  • create a user account;
  • add information to your user profile;
  • add reviews, forum or chat room messages or comments in any elements of this site that permit user-generated content;
  • register for access to premium content or request certain premium features; or
  • complete an online contact form to contact us;
• provide information to us by telephone or through marketing or competition application forms; or
• send us an email or other communication.

IP addresses

We may also collect Internet Protocol (IP) addresses. IP addresses are assigned to
computers on the internet to uniquely identify them within the global network. The Company
collects and manages IP addresses as part of the service of providing internet session
management and for security purposes. The Company may also collect and use web log,
computer and connection information for security purposes and to help prevent and detect
any misuse of, or fraudulent activities involving, this site.

Cookies

Our website uses “cookies” to help personalise your online experience. A cookie is a text file
or a packet of information that is placed on your hard disk by a web page server to identify
and interact more effectively with your computer. There are two types of cookies that may be
used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by
your web browser into the “Cookies” folder on your computer and remains in that folder after
you close your browser, and may be used by your browser on subsequent visits to this site.
A session cookie is held temporarily in your computer’s memory and disappears after you
close your browser or shut down your computer. Cookies cannot be used to run programs.
Cookies are uniquely assigned to you, and can only be read by a web server in the domain
that issued the cookie to you. In some cases, cookies may collect and store personal
information about you. The Company extends the same privacy protection to your personal
information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you
when a cookie is sent. Please refer to your internet browser’s instructions to learn more
about these functions. Most web browsers automatically accept cookies, but you can usually
modify your browser settings to decline cookies if you prefer. If you choose to decline
cookies, you may not be able to fully experience the interactive features of this site.

Why we use cookies

This site uses cookies in order to:

• remember your preferences for using this site;
• manage the signup process when you create an account with us;
• recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
• show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
• remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).

Many of these cookies are removed or cleared when you log out but some may remain so
that your preferences are remembered for future sessions.

Third party cookies

In some cases, third parties may place cookies through this site. For example:

• Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
• Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
• third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site.

How we may use your personal information

Your personal information may be used in order to:

• verify your identity;
• make changes to your account;
• respond to any queries or feedback that you may have;
• conduct appropriate checks for credit-worthiness and for fraud;
• prevent and detect any misuse of, or fraudulent activities involving, this site;
• conduct research and development in respect of our services;
• gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,

and for any other purpose reasonably considered necessary or desirable by the Company in
relation to the operation of our business.
From time to time we may email our customers with news, information and offers relating to
our own services or those of selected partners. Your personal information may also be
collected so that the Company can promote and market products and services to you. This is
to keep you informed of products, services, and special offers we believe you will find
valuable and may continue after you cease acquiring products and services from us. If you
would prefer not to receive promotional or other material from us, please let us know and we
will respect your request.

When we may disclose your personal information

For the purposes set out above, the Company may disclose your personal information to
organisations outside the Company. Your personal information may be disclosed to these
organisations only in relation to this site, and the Company takes reasonable steps to ensure
that these organisations are bound by confidentiality and privacy obligations in relation to the
protection of your personal information. These organisations may carry out or provide:

• customer enquiries;
• mailing systems;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and sales services;
• market research; and
• website usage analysis.

In addition, we may disclose your personal information to:

• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
• the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

Contacting us about privacy

If you would like more information about the way we manage personal information that we
hold about you, or are concerned that we may have breached your privacy, please contact
us by email or by post.

Access to your personal information

In most cases, you may have access to personal information that we hold about you. We will
handle requests for access to your personal information in accordance with the Australian
Privacy Principles. All requests for access to your personal information must be directed to
the Privacy Officer by email or by writing to us at our postal address. We will deal with all
requests for access to personal information as quickly as possible. Requests for a large
amount of information, or information that is not currently in use, may require further time
before a response can be given. We may charge you a fee for access if a cost is incurred by
us in order to retrieve your information, but in no case will we charge you a fee for your
application for access.
In some cases, we may refuse to give you access to personal information that we hold about
you. This may include circumstances where giving you access would:

• be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
• have an unreasonable impact on another person’s privacy; or
• prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated
legal proceedings, and the information would not be accessible by the process of discovery
in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information

We will amend any personal information about you that is held by us and that is inaccurate,
incomplete or out of date if you request us to do so. If we disagree with your view about the
accuracy, completeness or currency of a record of your personal information that is held by
us, and you ask us to associate with that record a statement that you have a contrary view,
we will take reasonable steps to do so.

Storage and security of your personal information

We are committed to maintaining the confidentiality of the information that you provide us
and we will take all reasonable precautions to protect your personal information from
unauthorised use or alteration. In our business, personal information may be stored both
electronically (on our computer systems and with our website hosting provider) and in hard-
copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of
our electronic information. Likewise, we take all reasonable measures to ensure the security
of hard-copy information.

Third party websites

You may click-through to third party websites from this site, in which case we recommend
that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to
this site only and the Company assumes no responsibility for the content of any third party
websites.

Re-marketing

We may use the Google AdWords and/or Facebook re-marketing services to advertise on
third party websites to previous visitors to this site based upon their activity on this site. This
allows us to tailor our marketing to better suit your needs and to only display advertisements
that are relevant to you. Such advertising may be displayed on a Google search results page
or a website in the Google Display Network or inside Facebook. Google and Facebook may
use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or
Facebook will be used in accordance with their own respective privacy policies. None of your
personal Google and/or Facebook information is reported to us.
You can set preferences for how Google advertises to you using the Google Ads Settings
page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that
enables you to opt out of targeted advertising.

GDPR

The Company welcomes the General Data Protection Regulation (“GDPR”) of the European
Union (“EU”) as an important step forward in streamlining data protection globally. Although
we do not operate an establishment within the EU and do not target any offering of services
towards clients in the EU specifically, we intend to comply with the data handling regime laid
out in the GDPR in respect of any personal information of data subjects in the EU that we
may obtain.

GDPR rights

The requirements of the GDPR are broadly similar to those set out in the Privacy Act and
include the following rights:

• you are entitled to request details of the information that we hold about you and how we process it. For EU residents, we will provide this information for no fee;
• you may also have a right to:
  • have that information rectified or deleted;
  • restrict our processing of that information;
  • stop unauthorised transfers of your personal information to a third party;
  • in some circumstances, have that information transferred to another organisation; and
  • lodge a complaint in relation to our processing of your personal information with a local supervisory authority; and
• where we rely upon your consent as our legal basis for collecting and processing your data, you may withdraw that consent at any time.

If you object to the processing of your personal information, or if you have provided your
consent to processing and you later choose to withdraw it, we will respect that choice in
accordance with our legal obligations. However, please be aware that:

• such objection or withdrawal of consent could mean that we are unable to provide our services to you, and could unduly prevent us from legitimately providing our services to other clients subject to appropriate confidentiality protections; and
• even after you have chosen to withdraw your consent, we may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular:
  • to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact on your rights, freedoms or interests; and
  • in exercising and defending our legal rights and meeting our legal and regulatory obligations.

Storage and processing by third parties

Data that we collect about you may be stored or otherwise processed by third party services
with data centres based outside the EU, such as Google Analytics, Microsoft Azure, Amazon
Web Services, Apple, etc and online relationship management tools. We consider that the
collection and such processing of this information is necessary to pursue our legitimate
interests in a way that might reasonably be expected (eg, to analyse how our clients use our
services, develop our services and grow our business) and which does not materially impact
your rights, freedom or interests.
The Company requires that all third parties that act as “data processors” for us provide
sufficient guarantees and implement appropriate technical and organisational measures to
secure your data, only process personal data for specified purposes and have committed
themselves to confidentiality.

Duration of retention of your data

We will only keep your data for as long as is necessary for the purpose for which it was
collected, subject to satisfying any legal, accounting or reporting requirements. At the end of
any retention period, your data will either be deleted completely or anonymised (for example,
by aggregation with other data so that it can be used in a non-identifiable way for statistical
analysis and business planning). In some circumstances, you can ask us to delete your
data.

Keeping your information up-to-date

To ensure that your personal information is accurate and up to date, please promptly advise
us of any changes to your information by contacting our data protection officer by email or by
post.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will
be in accordance with any applicable requirements under the Privacy Act and the Australian
Privacy Principles. We may notify you about changes to this Privacy Policy by posting an
updated version on our website or you may request a copy from our office.